FAQs

Frequently Asked Questions (FAQ)

1. What makes Chase The Arc hoodies unique?

At Chase The Arc, we combine the boldness of gothic design with the timeless appeal of retro cars. Each hoodie is a creative blend of these two distinct worlds, ensuring you get a truly unique and stylish piece that stands out from the crowd.

2. What sizes are available for your hoodies?

We offer a wide range of sizes from Small to XXL to ensure a perfect fit for everyone. Please check our size chart for detailed measurements.

3. What material are the hoodies made from?

Our hoodies are made from high-quality cotton and polyester blends, designed for maximum comfort and durability. The fabric is soft, breathable, and perfect for all-day wear.

4. How do I care for my hoodie?

To keep your hoodie in the best condition, we recommend washing it inside out in cold water and air drying. Avoid using bleach or high heat, as this can affect the fabric and design.

5. Can I customize my hoodie?

Currently, we offer pre-designed hoodies, but we are working on custom options in the future. Stay tuned for updates on custom designs and personalization options.

6. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping times and fees may vary depending on your location. You can find more details during checkout.

7. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our courier’s website.

8. What is your refunds and exchange policy?

We accept refund only within 30 days of receiving your order. Please visit our Returns & Exchanges page for more information and instructions.

9. How long does it take to process my order?

Orders are typically processed within 2-3 business days. Shipping times vary depending on your location, but you can expect delivery within 1-3 business days for domestic orders and 10-30 days for international orders.

10. How can I contact customer support?

If you have any questions or need assistance, feel free to contact us at info@chasethearc.com. Our customer support team will be happy to help!